Okbja FAQ — All your
Answers to your questions, right here

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered email address or mobile number. We will send a password reset link to your email. Click the link and set a new password. The process typically takes no more than 5 minutes. You can then log in successfully with your new password.

Two-factor authentication protects your account from unauthorized access. When 2FA is enabled, a one-time password (OTP) is sent to your mobile every time you log in, and you'll need it to complete the login. Enable 2FA in your account settings to keep your account secure.

Yes, it is possible to log in to okbja from multiple devices at the same time using the same account. However, for security purposes, we recommend ending any active sessions on unfamiliar or old devices through your account settings. Regularly review your list of active sessions.

Identity verification is part of international regulatory standards and financial compliance laws. It confirms that you are the rightful owner of the account. To verify your identity, provide a clear photo of your national ID card, passport, or other government-issued document. Once verified, you can deposit and withdraw without restrictions.

Your account may be temporarily locked after too many incorrect password attempts. If this happens, wait at least 15 minutes and then try logging in again. If the problem continues, reset your password. If your account remains locked, contact our support team and they will assist you quickly.

On the deposit page Go to the deposit page and select the "Mobile Banking" option. Enter the amount you want to deposit and proceed to the next step. You will be given an account number to send the funds to. Open your mobile banking app and transfer the amount to that number. Once the transaction is complete, the funds will be credited to your okbja account instantly.

First, note the reference number from your mobile banking transaction history. Wait at least 5 minutes. If the funds still have not appeared, contact our support team with the reference number and deposit amount. We will investigate and resolve the issue promptly.

okbja does not charge any additional fees on deposits. However, your bank or mobile banking provider may apply a transaction fee on their end — that charge comes from your bank, not from okbja. Contact your bank for details on any applicable fees.

Yes, deposits using credit and debit cards are supported on okbja. On the deposit page Select the "Card" option, enter the amount you wish to deposit, and provide your card details. All major credit and debit cards are accepted. Funds are credited to your account immediately once the transaction is complete.

Each bonus has its own terms and conditions. In most cases, the bonus is credited automatically after the minimum qualifying deposit. Some bonuses can only be withdrawn after meeting a specific wagering requirement. All bonus terms are clearly stated on okbja. Read the terms carefully before claiming any bonus to avoid misunderstandings.

Withdrawals are typically processed within 24 hours. Once approved, funds are sent to your bank or mobile banking account. On weekdays, this usually takes 2–4 hours. Weekends may take a little longer due to limited banking services.

okbja does not charge any fees for withdrawals. You receive the full amount you request. However, your bank or mobile banking provider may apply their own transaction fees, which are deducted on their end. Check with your bank for details on any applicable charges.

Yes, a withdrawal request can be cancelled while it is still being processed. However, once a withdrawal has been approved and sent to your bank, it can no longer be cancelled. In that case, please contact your bank directly. To cancel a pending withdrawal request, reach out to our support team and they will help if it is still possible.

Before you can withdraw after receiving a bonus, you must first meet the bonus wagering requirements. This means you need to place a certain number of bets after the bonus is credited. Once the wagering requirement is fulfilled, you can withdraw the full amount. Read the bonus terms carefully so you know exactly how much you need to wager.

Start by checking the withdrawal status in your account. If the status shows "Completed" but the funds have not arrived in your bank yet, wait another 24 hours, as bank processing times can vary. If the funds still have not arrived, contact our support team. We will reach out to your bank and follow up on the transaction.

Each game has its own minimum and maximum bet limits. Generally, slots start from as little as 1 BDT. Table games typically start from 10 BDT. Bets in Live Casino can be higher. Always check the minimum and maximum limits before playing any game so you can stay within your budget.

In Live Casino, real dealers run the games while you watch and play from your computer or mobile device. It delivers the feel of a real casino. You can play a variety of games including baccarat, roulette, bingo, and more. Everything happens in real time and is completely transparent.

Winnings are credited to your okbja account instantly — no waiting required. You can use them to place more bets right away or withdraw them at any time. Your account balance always reflects your latest winnings.

If a game crashes, freezes, or encounters any other issue, contact our support team immediately. They will review the game session and, if necessary, apply compensation to your account. Providing your session details and the time it occurred will help us identify and resolve the issue faster.

RTP, or Return to Player, is the percentage of total wagers paid back to players over time. Each game has its own RTP. Most slots typically fall between 95–98%, while table games can go even higher. You can find the RTP for each game on its individual game page. Generally, a higher RTP means better long-term winning odds.

Every bonus comes with a turnover or rollover requirement. This means you need to wager a specified multiple of the bonus amount before you can use it. For example, if the bonus is 500 BDT and the turnover requirement is 30x, you would need to place 15,000 BDT (500 x 30) in bets. Some games contribute their full value toward this requirement, while others only contribute partially.

Yes, okbja always has new offers and promotions running. There is something available every day, from daily bonuses to weekly and monthly offers. Regular players can enjoy reload bonuses, cashback, and free spin offers. Log in to your account and check the Promotions section to see the latest offers.

A cashback bonus returns a portion of your losses back to you. For example, if you lose 1,000 BDT and the cashback rate is 10%, you get 100 BDT back. Cashback is typically paid out weekly or monthly and is credited directly to your account. No wagering requirements apply — you can withdraw your cashback right away.

Most bonuses are issued only once per account. The welcome bonus, for example, applies to your first deposit only and is not repeated. However, other bonuses such as reload bonuses or daily bonuses are offered on an ongoing basis. Each bonus has its own specific rules, which are clearly stated.

No-deposit bonuses are occasionally offered as part of special promotions. This is free credit given to you without requiring any deposit. These bonuses are typically available for a limited time and to a limited number of players. The terms and conditions for no-deposit bonuses are usually strict. Check your account regularly so you never miss a no-deposit offer.