Introduction
Welcome to okbja. While we work to deliver the best online gaming experience in Bangladesh, protecting your personal privacy is our top priority. This Privacy Policy explains what information okbja collects, how it is used, where it is stored, and how it is kept secure.
By using our platform, you agree to the terms of this privacy policy. If you have any questions, our support team is always here to help. okbja believes that transparency is the foundation of lasting trust.
Important note: This privacy policy applies to all okbja services, websites, and mobile applications.
What information we collect
Okbja only collects the information needed to provide you with the best possible service. The following three sections explain what we collect and why:
What you provide directly
- Name, email address, date of birth, and mobile number provided at registration
- National ID or passport information for identity verification (KYC process)
- Financial transaction details — such as your mobile banking account number or e-wallet ID
- Messages and information you provide when contacting customer support
Automatically Collected Information
- IP address, browser type, and operating system
- Your browsing and gaming activity on the okbja platform
- Login time, session duration, and device identifier
- Information collected through cookies and similar tracking technologies
Information Received from Third Parties
- Verification details received from identity verification services
- Risk assessment data from fraud prevention partners
- Transaction confirmation signals from payment processors
How we use your information
Okbja uses your information only for specific, legitimate purposes. Under our privacy policy, the primary reasons for using your data are:
- Account management: To create, verify, and secure your okbja account.
- Transaction Processing: To ensure deposits and withdrawals are completed securely.
- Personalized experience: To offer game suggestions and promotions tailored to your preferences.
- Security Assurance: To prevent fraud, money laundering, and unauthorized access.
- Meeting legal obligations: To meet regulatory requirements and maintain records.
- Customer service improvement: To resolve your complaints and issues promptly.
- Responsible Gaming: To identify signs of problem gambling and provide timely support.
okbja never shares your data with third parties for marketing purposes. No promotional communications are sent without your consent.
Data Sharing Policy
Okbja does not sell your personal data. However, limited information may be shared in certain circumstances:
Service Provider Partners
Trusted service providers involved in payment processing, KYC verification, IT infrastructure, and customer support receive only the data they need — and are contractually bound to comply with our privacy policy.
Legal requirements
Okbja may be required to provide relevant information in response to a court order, regulatory investigation, or a lawful request from law enforcement authorities.
Business Transfer
In the event of a company merger or acquisition, users will be notified in advance and the new entity will be required to follow the same privacy policy.
Cookie policy
Okbja uses cookies and similar technologies to make your experience smoother and more personalized. We use three types of cookies:
- Essential cookies: To maintain login sessions and ensure security — the platform cannot function without these.
- Functional cookies: To remember your language, theme preferences, and game settings.
- Analytics Cookies: To understand which parts of the site are used most — fully anonymised data.
You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.
Your rights
Every okbja user has the following rights regarding their personal data:
Right to Access Information
You can find out exactly what information okbja holds about you.
Right to Rectification
You may request corrections to any inaccurate information.
Right to Erasure
You may request deletion of your data under specific conditions.
Right to Restrict Processing
You may request that data usage be restricted in certain cases.
Data Portability
You can export your data in a portable format.
Right to object
You may object to the processing of your data for specific purposes.
Security Measures
Okbja follows the highest industry standards to protect your information. Our security infrastructure includes:
- All data stored with 256-bit AES encryption
- HTTPS/TLS 1.3 protocol enforced across all connections
- Two-Factor Authentication (2FA) Feature
- Automatic alerts and temporary account lock upon suspicious login attempts
- Regular third-party security audits and penetration testing
- Strict data access controls and training for all staff
Keep in mind, though, that no one can guarantee 100% security on the internet. That's why you should keep your password confidential and report any suspicious activity to okbja support immediately.
Data Retention Period
Okbja does not retain your data indefinitely. Our data retention policy is as follows:
- Account information: For the duration of account activity and a minimum of 5 years after closure (as required by law).
- Financial transaction records: Up to 7 years, as required by applicable law.
- Customer support contact: Up to 2 years after an issue is resolved.
- Marketing Preferences: Deleted immediately upon opt-out.
- Cookie data: Automatically deleted at the end of a session or upon expiry of a set period.
Child Protection Policy
Okbja strictly prohibits access to its services by anyone under 18. We actively run age verification processes to prevent minors from creating or using accounts.
If we become aware that data has been collected from a minor, we will immediately close that account and delete all associated information. Parents or guardians may contact our support team to report any suspicious activity.
Privacy policy updates
Okbja may update this privacy policy from time to time. When significant changes are made, we will:
- We will post a notice on the website
- We will send updates to your registered email
- The date of any changes will be noted at the top of this page
Continued use of the platform after any changes will be taken as acceptance of the updated policy. We recommend visiting this page regularly to stay informed.
FAQs
No, never. okbja does not sell your personal information to any advertisers, data brokers, or third parties. Our privacy policy is completely clear on this.
Yes, you can request deletion of your data at any time. However, certain financial records are required by law and regulation to be retained for a specified period. Contact our support team to learn about the full process.
KYC (Know Your Customer) verification is a standard requirement under international gaming regulations. It helps prevent fraud and money laundering while keeping your account secure. Your information is used solely for verification purposes and is stored safely.
okbja always uses an HTTPS connection — the padlock icon in your browser's address bar confirms you are on a secure connection. We also recommend keeping two-factor authentication enabled and changing your password regularly.
okbja uses essential cookies (to maintain your session), functional cookies (to remember your preferences), and analytics cookies (to improve the site). No advertising or tracking cookies are used. You can manage cookies at any time through your browser settings.
Every marketing email includes an 'Unsubscribe' link at the bottom. Clicking it will opt you out immediately. You can also manage your communication preferences directly from your account settings.